Help

Once your return reaches us and has been checked, we refund it to your original payment method. You will receive an email the moment it is processed.

How long it takes

• Checking your return. Up to two working days after it arrives at our studio.
• Processing the refund. Same day as the check.
• Reaching your account. Three to five working days, depending on your bank or card provider.

Altogether, expect the money back within a week of your return arriving.

What gets refunded

• The full product price for every unopened product you send back.
• Shipping costs, if you return the whole order. If you return only part of it, the original shipping is kept.
• Any difference if we replaced a damaged product with a cheaper one.

Gift cards and store credit

Orders paid with a gift card are refunded as store credit to the same card, and you can use it on your next order. If you would rather have store credit than a refund on any order, ask us and we add an extra 10% to it.

Missing refund

If it has been more than a week since your return was processed, check with your bank first, as some take longer to show incoming refunds. If it is still missing, write to us at orders@kinfolk.test and we will send you the payment reference.