Help

Yes, as long as it has not been packed yet. We pack orders within a few hours of receiving them, so the sooner you write to us, the more likely we can help.

Changing an order

Write to us at orders@kinfolk.test with your order number and what you would like to change. We can:

• Swap a product for another one, or for a different size.
• Add a product to the same parcel.
• Correct the delivery address, as long as it is in a country we ship to.

If the new total is higher, we send you a payment link for the difference. If it is lower, we refund the difference to your original payment method.

Cancelling an order

If your order has not been packed, we cancel it and refund the full amount, shipping included. You will see the refund within five working days.

If it has already left us, we cannot stop the parcel. Let it arrive and send it back unopened within 30 days instead. See our returns policy for how that works.

Subscriptions and refills

Refill deliveries can be moved, skipped or cancelled from your account at any time before the next one is packed. There is no fee and no minimum number of deliveries.