Help

As soon as your parcel leaves our studio, we send you an email with a tracking link. Most orders are packed and handed to the courier on the same working day if you order before 2 pm.

Where to find your tracking link

• In your inbox. Look for an email titled “Your Kinfolk order is on its way”. The tracking link is at the top.
• In your account. Sign in, open Orders and select the order. The tracking number and the courier are listed next to the delivery address.

If you checked out without an account, the email is the only place we send it, so check your spam folder before writing to us.

What the tracking status means

• Label created. We have packed your order and the courier has its details, but has not collected it yet.
• In transit. Your parcel is moving between depots. It can stay on this status for a day or two without any update.
• Out for delivery. The courier will deliver today. You will usually get a delivery window by email or text.
• Delivered. The parcel has been left at your address or with the neighbour or pickup point you chose.

My tracking has not moved

Tracking can pause for up to 48 hours while a parcel crosses a border or waits at a depot. If nothing has changed after three working days, write to us at orders@kinfolk.test with your order number and we will open a case with the courier.